Eight Steps to Flattening a Pyramid.
Here are some changes that will create an organizational model
for delivering faster, better, cheaper and integrated services:
- Dismantle departments.
- Re-organize in teams around the client with the specialists
needed on the teams.
- Move accountability from department heads to these client-based
teams.
- Move
department heads to coaching positions. (Depending on your
size, you may need to have “playing coaches,” meaning
they play on one team and coach the specialists in their
discipline on other teams.)
- Hold
coaches responsible for the recruitment, inspiration and
education of the specialists in their disciplines.
Coaches
consult, guide, inspire and encourage these specialists,
but do not take on the final responsibility for the specialists’ work.
This accountability must remain with the individuals and
within the client-based teams.
- Install multiple mechanisms to give all individuals and
teams liberal amounts of timely and constructive feedback
from their peers, clients and suppliers on their work and
interpersonal performance.
- Eliminate conflicts of interest related to income for alignment
of financial goals. (This is the Mother Lode! The answer
to this one question should pay for this book 1000 times
over. Read on.)
- Promote an understanding that physical location and size
of workstation do not relate to seniority or power.
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