Client-Centric Teams



Top-down, command-and-control, pyramid-type organizational structures don't work in today's business environment. CEO Joe Phelps believes this so strongly that's he's written a book entitled Pyramids Are Tombs™. As an agency, we are convinced that the most effective way to help our clients achieve their specific marketing communications goals is with self-directed, client-based teams.

Organizing around our clients in this way brings the best resources of the agency to each account, fostering good communications and team dynamics. It allows us to work without the department turf wars so prevalent in companies organized by function. It's always clear who we work for at The Phelps Group. Everyone reports to a client team. The team reports directly to the client.

Specialists
The concept of integrated marketing and the self-managed team philosophy would be dead without the specialists. A specialist is an expert within a specific marketing discipline who brings focused expertise to the team.

Many of our specialists learned their trade at large Madison Avenue-type advertising, PR and promotions agencies — environments where they became disenchanted with the slow-moving, politically oriented, bureaucratic structure. Working together, specialists reinforce our pledge of "All communications. One Voice.™"

Coaches
Coaches are experienced integrated marketing communications specialists who, within their particular area of marketing expertise, train, mentor and advise associates. Sometimes they're integral members of a team. Other times, they're called in on an "as needed" basis for consultation or counsel.

We have a coach for every marketing communications discipline and delivery system — Advertising, Direct, PR, Promotions, Media and Interactive.

We are self managed teams delivering Integrated Marketing Communications in a full feedback environment in the spirit of our mission to achieve our vision.